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Case Studies

Case Studies

Below are some case studies that we have compiled to illustrate how effective the Everything DiSC® strategies are. 

 

 

 

Lee Memorial Healthcare System: Pulling Healthcare Teams Together

Lee Memorial Healthcare System: Pulling Healthcare Teams Together

What do you do when your patients are happy…but your hospital staff isn’t? A healthcare leader at one of “America’s 50 Best Hospitals”* turns to The Five Behaviors of a Cohesive Team™ to transform a diverse department into a healthy team. 

The Radiology Department of a major hospital is already expected to be technologically impressive and organizationally efficient. Walk down the hallways of the Radiology Department at Lee Memorial Health System’s HealthPark Medical Center in Fort Myers, Florida, though, and you will see another side of healthcare innovation. Hand-painted, tranquil scenes of nature are thoughtfully placed on the ceiling, just where patients on gurneys are gazing as they anxiously await their procedures.  READ MORE

 

 

Honda's Latest Model: Deepening Customer Relationships

Honda's Latest Model: Deepening Customer Relationships

To help strengthen - and deepen - customer relationships, Honda overhauled its training with the help of iPads and DiSC. Keeping customers coming back for more is a mark of any successful business. in the automotive industry, where brand devotion can be erratic, customer loyalty is especially important. Today's car manufacturers are driven more than ever to retain customers, and the smartest industry players know that customer satisfaction does not equal customer loyalty.

Satisfaction is about meeting expectations; loyalty is about relationships. This fundamental principle led the parts and service group within American Honda Motor Company to radically shift the way it trains servie and parts managers, service advisers, and parts counter employees. These employees - the people who greet customers at the parts counter and in teh service drive with, "What can we do for you today?" - are the face of Honda, interacting directly with customers during the time they own their vehicles. READ MORE

 

 

Microsoft Creates a Culture of Teamwork

Microsoft Creates a Culture of Teamwork

Forty exceptional employees, six short months, and the responsibility to one reputable Fortune 100 company: That is what Darci Kleindl was handed when she accepted a job as the general manager of sales excellence and sales enablement for the Microsoft Business Solutions (MBS) group. She inherited a global team of customer support managers, all of whom work with diverse clientele, including engineers, marketing organizations, consultants, and external customers. She also manages a team of leaders who drive worldwide standards for sales basics, internal and external readiness, and the business rhythm and communications to accelerate the MBS group.

To add to the chaos, this group, which had operated autonomously within Microsoft, faced a large organizational shift when she started: “Our enterprise and small business teams integrated our CRM solutions into the overall business strategy and execution. It took our work from a priority state of 4 to 9 overnight,” she says. READ MORE

 

 

Spectrum Health Uses Everything Disc® to Improve Communication

Spectrum Health Uses Everything Disc® to Improve Communication

Studies have shown that there is a strong positive relationship between the effectiveness of a healthcare provider’s communication skills and his patient’s tendency to follow through with medical recommendations, selfmanage a chronic medical condition, and assume preventative health practices. Additionally, the quality of communication within a team of employees or providers affects job satisfaction, retention rates, and patient satisfaction and safety.

Thus, healthcare providers must have effective communication skills to relay sensitive health information, as well as to establish trusting relationships within a team of providers, including doctors, nurses, staff, and other healthcare professionals. Spectrum Health, an integrated healthcare system based in Grand Rapids, Michigan, has recognized this need and has invested significant time and energy to improving communication and relationships. READ MORE

 

 

Maximizing a Team’s Potential

Maximizing a Team’s Potential

An architect by training and a collaborator by instinct, Brad Pollitt was handed the challenge of his career: In four years or less, bring together 150 independent contractors—bricklayers to mechanical engineers—to build a $400 million state-of-the-art hospital for UF Health Shands, a private nonprofit providing clinical care and teaching facilities for University of Florida Health. As vice president of facilities and development, Pollitt knew if he was going to bring this behemoth project in on time and on budget his first priority had to be on building a high-performing team—one that trusted one another, shared risk, communicated effectively, and had a solid commitment to collaborate.

Pollitt also knew he wasn’t building a team in the usual sense. This was a collection of individuals from various companies—total strangers who had never met, yet who needed to hit the ground running on a massive project that required them to work together more effectively than most teams in organizations actually do. READ MORE

 

 

Developing Talent as a Turnaround Strategy for Growth

Developing Talent as a Turnaround Strategy for Growth

How one financial services company is—quite literally—taking Everything DiSC® to the bank!

For the entire financial services industry, 2009 was an exceptionally tough year. Newly implemented market steps and strategies to increase shareholder value were just beginning to turn around from what has been called the most serious economic crisis since the Great Depression.

Banks and mortgage lenders, trust and investment companies alike were facing the aftermath of a significant loss in consumer confidence and low employee morale. While many struggled to survive by reducing staff and slashing investments in talent development, First United Bank & Trust of Oakland, Maryland took a bold step forward. It reallocated its limited resources to the best training available and focused on developing its people as a strategy for business growth—by leveraging the power of Wiley’s Everything DiSC® solutions. READ MORE

 

 

Powering Employee Development with Everything DiSC®

Powering Employee Development with Everything DiSC®

Creating a sense of community within any organization can be a demanding task. By encouraging employee growth and celebrating success, the challenge can turn into a rewarding journey.

As a little girl, Mandy Smith knew she wanted to change the world. Today, as the Vice President of Training and Employee Development at Southwest Business Corporation (SWBC), Mandy has realized that she can do exactly that by using Everything DiSC®, a proven workplace solution that helps people develop effective communication strategies and teamwork to build healthier workplaces.

Headquartered in San Antonio, Texas, SWBC provides hundreds of insurance, mortgage, and investment solutions to financial institutions, businesses, and individuals worldwide. Since the late 1970s, SWBC’s workforce has grown at an increasing rate thanks to their strong relationships with financial institutions and insurance companies. However, the company had no formal processes to pursue training and development opportunities for their growing staff. As they continued to expand, SWBC knew they needed to invest in their employees in order for the company to thrive. READ MORE

 

 

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