Studies have shown that there is a strong positive relationship between the effectiveness of a healthcare provider’s communication skills and his patient’s tendency to follow through with medical recommendations, selfmanage a chronic medical condition, and assume preventative health practices. Additionally, the quality of communication within a team of employees or providers affects job satisfaction, retention rates, and patient satisfaction and safety.
Thus, healthcare providers must have effective communication skills to relay sensitive health information, as well as to establish trusting relationships within a team of providers, including doctors, nurses, staff, and other healthcare professionals. Spectrum Health, an integrated healthcare system based in Grand Rapids, Michigan, has recognized this need and has invested significant time and energy to improving communication and relationships. READ MORE